Frequently Asked Questions
What is the estimated delivery time for shipments?
Delivery times vary depending on the mode of transport, distance, and specific requirements of your shipment. We strive to provide accurate delivery estimates when you request a quote.
What documentation is required for international shipments?
Required documentation for international shipments includes a commercial invoice, packing list, bill of lading or airway bill, and any other relevant documents specific to the shipment.
Can you provide tracking for my shipment?
Yes, we offer tracking services for your shipments. You can track your shipment online or contact our customer service team for updates.
What services do you offer?
We offer comprehensive logistics solutions, including air freight, sea freight, road transport, custom clearance, and project cargo handling.
Do you offer insurance for my shipments?
Yes, we offer insurance options for your shipments to provide peace of mind and protect your goods during transit.
How can I request a quote for your services?
You can request a quote by contacting our customer service team via phone or email, or by filling out the request form on our website.
Do you offer door-to-door delivery?
Yes, we offer door-to-door delivery services for your convenience.
How do you handle project cargo?
Our team specializes in handling project cargo, providing tailored solutions for large-scale or complex shipments. This includes planning, coordination, and execution to ensure the safe and timely ...
How can I contact your customer service team?
You can reach our customer service team via phone or email. Contact information is available on our website.
How do you ensure the safety of my goods during transport?
We follow strict safety protocols and use high-quality packaging materials to protect your goods during transport. Our experienced team also monitors shipments to ensure timely and safe ...
What types of goods can you transport?
We transport a wide variety of goods, including general cargo, perishable items, hazardous materials, oversized and overweight items, and project cargo.
What is the process for custom clearance?
Our experienced team will handle all aspects of custom clearance, including documentation, inspections, and fees. We ensure a smooth and efficient clearance process.
What are your standard shipping rates?
Our shipping rates vary depending on the service, distance, and type of goods being transported. Please contact our customer service team for a detailed quote.